FAQ

Yes, if you choose to register yourself at Oaks you will be kept updated with latest products and amazing offers. It is a hassle free, short procedure that proves to be beneficial every time you shop as you do not have to fill in details again and again.

Placing an order has been made very simple on Oaks. All you have to do is:Add the products you like on your shopping cart.Tell us your location and choose the feasible payment mode.Complete the order form for the checkout.Re-confirm your order.And you are done.

Just for your assurance, our customer support team calls you just to verify your placed order.

Star Textile take all the required safety measures during the shipment just to deliver you your product safe and handy. If the product is delivered to you damaged, we request you to inform Star Textile as soon as possible.

Yes! Star Textile has a very flexible 7 days exchange policy. Upon receiving your order, if you are not satisfied with the product then you can easily exchange it with another product of your choosing within 7 working days. However, you have to pay the difference (where applicable). For further guidance, you can email or call our customer support team on +92-335 560-2386 or WhatsApp on +92-335 560-2386.

There are two methods to exchange your product. You can either walk into your nearest Oaks store to get your product exchanged or you can send the product to Star Textile official address via courier within 7 days of purchase. Once we receive the product, we will send a replacement item in exchange. However, you have to pay the difference (where applicable).

Yes we have multiple options. We also offering Shipping Worldwide through DHL Courier Services.

Worldwide

Star Textile has a fair obligation to its customers. You need not to worry about the authenticity as we strictly stick to the quality assurance we provide with our products.

Cash on Delivery

On nationwide we offering free delivery on order above PKR.1000/- and On International shipping charges apply depend upon your location. The delivery cost is calculated instantly during the checkout process.

The prices for our products are fixed and are not exchangeable. Aside, Star Textile does offer great saving deals for its valued customers.

You can contact us via various platforms. 1. 24/7 Customer Support +92-335 560-2386 2. Whatsapp +92-335 560-2386 3. Social Media Facebook and Instagram

Each of our products has an attached care label to it. We advise our customers to please read the label carefully and handle your apparel with utmost care.

Do not panic! If you want to have your order cancelled. At Star Textile we have friendly customer care and rules. You are requested to tell Star Textile about it as soon as possible. Cancellations depend on whether your order has been shipped or not. Usually, shipment takes place within one business day. You are required to email us at info@startextileshop.com However, if your order has been shipped, we will not be able to cancel it. Your best option then is to return the item for a redeemable voucher. Please note that in our efforts to deliver unmatched customer service, we aim to ship your order within 24 hours.

During the checkout process, just enter your voucher code that has been provided to you via an E-mail from Star Textile. Your total will be automatically adjusted against the discount.

It is easy to reset your password. Just click on Account (top right) and then on Forgot Password in the Registered Customers box. Type your email address and click Submit. Your new password will be automatically emailed to your email address within a couple minutes.

We need your e-mail address in order to send you important information about your order, including order confirmations and tracking details. If you do not provide an e-mail address, you will not be able to order.